CUSTOMER SERVICE

GoModernUSA.com takes pride in providing you with excellent customer service. This section provides you with valuable information about the furniture you have purchased, and it allows you to contact us with any questions or concerns you may have.

Go Modern Furniture - Customer Service
Customer Service at Go Modern in Miami

Go Modern, Inc.

Our modern furniture stores are located conveniently in Downtown Miami and in North Miami for easy access from all areas, including Dade, Broward and Palm Beach Counties.

Go Modern (Downtown)

2700 Biscayne Boulevard

Miami, Florida 33137

Tel. 305.576.1990

Email. miami@gomodernusa.com

Go Modern (North Miami)

3390 NW 168 Street

Miami, Florida 33056

Tel. 305.624-4525

Email. palmetto@gomodernusa.com

Customer Service Contact

Tel. 1-855-446-6633

Email. service@gomodernusa.com

Warranty. warranty@gomodernusa.com

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WARRANTY INFORMATION

Leather Furniture
1 Year Limited Warranty

Go Modern, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. Go Modern, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Go Modern Inc. or a repair center designated by the Customer Service Department of Go Modern, Inc. at no charge to the original retail purchaser.

All Other Furniture Products
1 Year Limited Warranty

All finishes and other parts, components, and other furniture products not specifically included in the above Limited Warranties, including but not limited to dining room tables, chairs, occasional tables, beds, dressers, marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment centers, lamps, electrical components, recliner pull cords and handles incorporated into any furniture product, are warranted by Go Modern, Inc. to you, the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. Go Modern, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Go Modern, Inc. or a repair center designated by the Customer Service Department of Go Modern, Inc. at no charge to the original retail purchaser.

LIMITATIONS AND EXCEPTIONS
Remedy

Under these Limited Warranties, the sole liability of Go Modern, Inc. is limited to repair, or at its option, replacement. Go Modern, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from you to and from Go Modern, Inc. at no charge. After one year from the date of purchase, the you, original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs and Go Modern Inc. at its sole discretion may refuse to service the product.

All Products

These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (I) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer.

Chemical Treatments

These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Go Modern Inc..

Leather

The Limited Warranties on “Leather”, do not cover (I) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Go Modern, Inc.

Modifications to Products

These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Go Modern, Inc.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

DISCLAIMER

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF GO MODERN, INC. AKA WWW.GOMODERNUSA.COM. WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF GO MODERN, INC. OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

IN NO EVENT SHALL GO MODERN, INC BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL GO MODERN, INC’S RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

REMEDY AND CLAIM PROCEDURE
Remedy

Under these Limited Warranties, Go Modern, Inc’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer’s representative of Go Modern Inc., to contain a material manufacturing defect. For all of its products, other than an Unattached Cushion (as defined in the topical heading “Cushioning”), Go Modern Inc. will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Go Modern Inc, or a repair center designated by the Customer Service Department of Go Modern Inc., at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, Go Modern Inc. reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

Claim Procedure

If a problem should arise which you feel is covered by our Limited Warranties, contact the Go Modern Inc. customer service department. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements.