HELP SECTION AND COMMON QUESTIONS

GoModernUSA is a premier furniture store for the modern home. We pride ourselves with chic interior design and contemporary home furnishings. This help section caters to general questions and queries. Please feel free to contact us anytime.

GoModernUSA provides users with an easy and powerful way to search for products or questions online. Here you will find direct links to most common questions. If you can’t find an answer, feel free to contact us.

Order Status:

Q: How can I find out the status of my order?
A: The best way is to sign into your account and check the order status. Click here to log into your account.

Order Issues:

Q: I need to cancel my order, how do I proceed?
A: Due to the time sensitive nature of order cancellations you should immediately contact us at 305-576-1990 for our Downtown Miami Store or at 305-624-4525 for our North Miami Store and talk to a support representative to see if your order qualifies for cancellation. Before you do so, please visit our returns section for further details.

Q: What do I do if the furniture I received was not what I ordered?
A: Please contact our customer service department at 305-624-4525 or via email at info@gomodernusa.com

Q: What should I do if the furniture I received was damaged or defective?
A: Please visit our shipping section for details on how to deal with damages upon arrival. Once you reviewed that section, please contact our customer service department at 305-576-1990 for our Downtown Miami Store or at 305-624-4525 for our North Miami Store, or email us at info@gomodernusa.com and write “DAMAGED MERCHANDISE” in the subject line.

Returns:

Q: I would like to return the furniture I ordered. How do I begin the return process?
A: The best way to begin the process is to contact us by phone at 305-576-1990 for our Downtown Miami Store or at 305-624-4525 for our North Miami Store, or email us at info@gomodernusa.com. This way we can collect all the information we need from you regarding the return, however, please be aware that all orders are subject to our return policy. You may want to read our return policy prior to contacting us.

Q: What is your return policy?
A: Please read our return policy here.

Payment Options:

Q: What payment options do you offer for my furniture order?
A: We accept PayPal, Visa, MasterCard, Discover Cards, American Express, Google Checkout, Checks by mail and Wire Payments. We also offer consumer financing, please contact us to inquire if your order qualifies for special financing.

Q: Do you charge sales tax?
A: Yes, if you live in the State of Florida you will be charged sales tax. Any orders shipped to locations outside of the state of Florida are not subject to sales tax.

Q: My credit card was charged more than it was supposed to be. How do I get a refund?
A: Please contact our billing department with the details of your overcharge at info@gomodernusa.com or by calling us at 305-576-1990 for our Downtown Miami Store or at 305-624-4525 for our North Miami Store.

Account Questions:

Q: I don’t remember my password, how do I retrieve it?
A: Just use our password retrieval tool by visiting our password recovery section at the Login button on any page.

Q: How can I update my account information?
A: Log into your account to update all your account information.

Store Locations:

Q: Where can I find one of your furniture showrooms near me?
A: Please visit our store location section for directions to our showroom.

Product Questions:

Q: Do you warranty your product?
A: Although warranties always come directly from the furniture manufacturer, we fully stand behind every piece of furniture we sell.

Q: How is the quality of your product?
A: We are proud to say that we only sell first grade, top quality furniture. Please check our quality section for more information.

Q: Is an item in stock to ship now?
A: Items which are in stock will be marked “In Stock” on the product page. On the same page, you will find information as to the areas we ship to, and general availability on all products.

Q: Do you sell wholesale?
A: Yes we do, however only outside South Florida. Please contact us at 305-624-4525 for more information.

Q: How can I get more information about a product?
A: Look for the button on each product page to get more information about a specific product.

Q: Where can I see a product in person?
A: You may visit our showroom at 3390 MW 168 Street, Miami, Florida or at 2700 Biscayne Blvd., Miami, Fl 33137. Please visit our store location section for directions to our showroom.

Other Questions:

Q: I am a manufacturer and wish to have my products displayed on your site. Where can I find information about this?
A: Please email us at info@gomodernusa.com.

Q: Where do I report a problem with your website?
A: Please send us an email to webmaster@gomodernusa.com, providing us with as much detail as possible as to any related website issues.

Q: What are your terms and privacy policies?
A: You can visit our terms page or privacy page for more information..